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Frequently Asked Questions
Quick answers to common questions
We recommend booking at least 2-4 weeks in advance, especially for weekends and peak season (May-October). However, we'll do our best to accommodate last-minute requests when possible.
We proudly serve all of Iowa! Travel fees may apply for locations outside our primary service area. Contact us for specific details about your location.
Delivery, setup, and takedown are available for an additional fee. Delivery fees are based on the distance from our office to your venue (see below). If you would also like us to handle setup and breakdown, an additional setup fee applies — please contact us for a quote based on your specific needs.
Delivery fees are calculated based on the one-way driving distance from our office in Pleasant Hill, IA to your venue:
| Zone | Distance | Delivery Fee |
|---|---|---|
| Zone 1 | 0 – 15 miles | $55 flat |
| Zone 2 | 16 – 30 miles | $85 flat |
| Zone 3 | 31+ miles | $85 + $3.00/mile |
Minimum order for delivery: $100
Orders under $100 are available for pickup only. If you would like delivery on an order under $100, you may pay the difference between your order total and $100, plus the applicable delivery fee.
Volume Discount on Delivery Fees
Orders of $300 or more receive a volume discount on delivery fees: $5 off for every $100 spent. For example:
- $300 order = $5 off delivery fee
- $400 order = $10 off delivery fee
- $500 order = $15 off delivery fee
Photo booth services include free delivery. Packages that include photo booths also receive free delivery.
Setup and breakdown service is available for an additional fee. Please contact us for details.
All retainers are non-refundable and are required to reserve your event date. Retainers are only refunded at our discretion — in most cases, we will apply the retainer as a credit toward a future event. If an amount above the retainer was paid and the rental is cancelled more than 3 weeks in advance, that additional amount will generally be refunded. As a general rule, the retainer for Photo Booth services is 25% of the booking total; for all other services, the retainer is 50% of the booking total. Please contact us to discuss your specific situation.